Failing to access my gold bars

Shevonne

Hello I've been failing to gain access to my gold bars whenever I try to click on them the wheel just keeps trying to connect but to no avail I have also cleared my cache and followed all self help steps updating my Aurora playstore and what have yous but still no luck. Please fix my problem, my game ID I have attached my Game ID fyi

Screenshot_20210413_161154_com.king.candycrushsaga.jpg

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/334690/failing-to-access-my-gold-bars

Hello and welcome, please check you device and game are up to date and you have a minimum of 2gb of storage space, clear the cache from your app store.

Also try while in the game disconnecting your Wifi for 30 seconds and then reconnecting to see if that helps. You can also try changing from Wifi to Data to see if that helps.

Shevonne

Hello and thank you for the assistance however I have tried all the above but to no avail. Is it possible for the tech team to perhaps assist me manually

Freddy_

@Shevonne Hi and welcome,

This is a long standing issue with the connection error. You can try customer support to see if they can help with your issue, but guessing you may have to try reinstalling and see if this solves your issue as guess you are using a Huawei device. Please note try customer support first but if you did reinstall you would LOSE any stored BOOSTERS or LIVES

https://soporto.king.com/contact

Thank you

Shevonne

Hi @Freddy_ thank you for the assistance I will try contacting customer support because I have tried all the above and I'm using a Huawei phone true.