Why can i not send a life to someone who requests it....

Squirrelwife

This is not the first time it happens. I saw the envelope with the person asking for a life (I think the name was Rajeesh), so i clicked on the envelope and wanted to give the person one of my lives.

Well, suddenly - even though i KNOW i was on the internet and my profile showed up as on the internet - when i clicked, it said that i was not on the internet.

Not only that, but the screen wouldn't budge from that, i couldn't get back to my regular game.

So much for wanting to help someone.

What should i do the next time someone asks?

Thanks,

Squirrelwife

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/335515/why-can-i-not-send-a-life-to-someone-who-requests-it

Hi and Welcome to our Community

Please see post below as this will explain this issue to you, but basically a new a feature called candy connections being added to the game

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

Freddy_

@Squirrelwife Hi and welcome, As well as the advice above would also make sure you do all the troubleshooting tips aswell

Check device and game are up to date, log out and clear the cache from your app store or browser. restart your device and log back in. hopefully this will stop your game crashing when giving lives

Thank you