Gold bars are not added

KatiaKad

Hi

issue with user id 7394140415: when finishing an episode the gold bars he gets are not added to the ones he has. So he finishes a level for instance and is first in the race, the game says: 10 goldbars, but they are not added

thanks for investigating

Freddy_

@KatiaKad Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps