Customer support

Catherine-6

Customer support is a joke here. I've emailed several times and only receive back automated messages saying "since we haven't heard from you we are closing this case"

Seriously flawed system..

Freddy_

@Catherine-6 Hi and welcome,

When you receive the automated reply from customer support you need to reply back to this with help needed.

Please bear in mind we are the community and have nothing to do with customer support, We can only try to help and advise you

Thank you

Freddy_

@Catherine-6 I agree but unfortunately it is what it is, have had issues myself with customer support in the past

Freddy_

@Catherine-6 Hi and welcome,

When you receive the automated reply from customer support you need to reply back to this with help needed.

Please bear in mind we are the community and have nothing to do with customer support, We can only try to help and advise you

Thank you

Catherine-6

Thanks.. Really frustrating though.

Freddy_

@Catherine-6 I agree but unfortunately it is what it is, have had issues myself with customer support in the past

slshotts77

Winning strikes and you earn prizes....I have legit won 30 times in a row and still don't get prize #5!!!

Why?

Thx you :)

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1695909#Comment_1695909

Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1695909#Comment_1695909

Hello 👋

Welcome to the sweet King Community.

In your screenshot I see that you do receive the prizes.

Perhaps you have not understood well how the necklace works.

You can read 👉 HERE all the information about it.

Let us know if you need more help.

Thank you and keep enjoying

Alienscar

@slshotts77, hechicerilla is right and you have received the #5 reward.

The delivery of the reward looks like my screenshot below, and if you watch the start of your level you will see the #5 rewards being thrown at the board.

You should see 2 colour bombs, 2 striped candy, and three extra moves being thrown at the board,

leith1978

I am legit very angry about level 6488!!!! Easy enough level but the last cherry doesn’t drop… spent over 80 gold bars to see if it would, it didn’t….. left the level, went back in to try again…… you can continue to pay when all moves are used……… but no amount of money drop the final cherry!!!! Not happy at all, now I’m stuck at this level and out 80 + gold bars!!!!

fix it, perhaps refund your clients