Can't Log in to save progress!

JudgemenJudgemen Posts: 4 Newbie

Hello.

Today i created King Acc and confirmed my email, to save Candy Crush progress. And tried to log in with it and without sucsess. It write "wrong email or password" i tryed around 30 times.

Answers

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  • JudgemenJudgemen Posts: 4 Newbie

    Yes, it's on Android (10). I don't have Facebook. Got latest updates. I restart phone, did it again, and same "Wrong email and password combination". If i delete game will all my progress... Any solutions ?

  • Sukanta_BiswasSukanta_Biswas Posts: 20,752 Candy Moderator

    Welcome to the King Community.

    You can be sure that you typed the email address or password correctly, as this can be a problem for Capital and Lower Letters. Moreover, you can set a new password by resetting the password.

    If you do not find any solution, let us know again.

    Thanks!


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  • JudgemenJudgemen Posts: 4 Newbie

    I type it right with Capital and Lower Letters, but still not accept it. When tried to reset password it write "Email is not linked to a King account" . Tried to send another confirmation email and it write it can't because it's already confirmed. Any other ideas ? :)

  • Sukanta_BiswasSukanta_Biswas Posts: 20,752 Candy Moderator

    I guess your Kingdom account is not complete, so have you tried again (with same email) to create an account?

    If you already have an account with that email, you will not be able to create a new account using the same email. However, even if you lose the game progress completely, we have a way to get your game progress back.

    Try and let us know.

    Thanks!


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Have you Completed Level 9000? Get your Badge HERE.

  • JudgemenJudgemen Posts: 4 Newbie

    By creating a new acc with same email it accept it. Thanks.

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