game gets stuck and does not load

HughLaurie1959

The game now gets stuck in the loading screen, until yesterday, it was fine, and it should be in the play screen. It is a glitch, or something else? I'm currently on level 721. Even trying to restart everything, opening and closing, nothing works! How I can fix this??

kiara_wael

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/338275/game-gets-stuck-and-does-not-load

Welcome to the King Community.

For this problem I am asking you to follow a few troubleshooting steps as per the following link.

https://community.king.com/en/blog/discussion/234689/play-your-favorite-king-games-on-windows-10

Let me know if the problem is the same.

Thanks!

HughLaurie1959

I'm almost afraid of doing this since my progress and boosters will completely reset to zero

Spoiler Warning

(ignore the 720, this photo was taken yesterday while I was on 720, and the booster of lucky candy is actually "7" not "6", 516 gold bars)

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1575891#Comment_1575891

Boosters will be safe since you are using the Windows app🤗

HughLaurie1959

the image above is of my king account.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1575935#Comment_1575935

No problem, even if you reset or uninstall the app, the boosters will come back after you log in again.😊However, in case of an accident, you need to contact our player support.

HughLaurie1959

Cannot play anymore :(

HughLaurie1959

I had to uninstall the app, but not yet planning to reinstall

Freddy_

@HughLaurie1959 Hi and welcome,

With that error this is all you could do as at present there is no fix for that issue. Hope you do eventually reinstall and continue to play the game

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

HughLaurie1959

RIP. I can't get past 721. :(