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Lost my candy crush saga levels
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Best Answers
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Hello @julzie68 - I'm sorry this happened to you. If the link above doesn't help - I have passed your info on to one of the Community Managers and he can manually restore your levels. But once he does - make sure you link your game to either a FB account or a king.com account so your progress will be saved in the future.
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@julzie68 Hello I see where you say you lost your game and your email, do you remember your email address by chance if so it's easy to restore it even with a forgotten password that is as long as you are able to have some information that can be recognized or associated with the email address if you do then enter the email address and click the forgot password and follow directions to restore your email and your game. If you don't remember your email and you have your Game ID and can provide information that associates you with the Game ID you can contact Community Support for help to recover your game, if you can't prove it's your Game ID along with information about you then you will have to start from the beginning of the Game, hope this helps you out my Community friend, will tag a Community Moderator to confirm the information that I gave you my friend @Crazy Cat Lad @Pounawea Thank you and hope this resolves your problems and questions my Community friend.
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Hello @julzie68 - as the CM has said - your levels are still connected to your FB account.
Did that screen appear when you tried reconnecting to FB after you reinstalled the app? I have no idea what that screen you posted means.
Do you have a King.com game account (this is different from your King community account). If you don't have one - you can create one when playing the game. Then you can link that account with your Facebook account - that way if something happens with FB, you still have your information (levels) saved thru your King.com account.
I will let the CM know about the Yeti screen - what happens when you tap to continue?
At this point it might be best to email Player Support so they can look into it directly. It is important that you email from the game directly by going to Settings and Help Center. In that way all your player data (including errors) will be sent automatically to Player Support.
Answers
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Welcome to the friendly King Community.
I can see from your screenshot that you saved the game but probably went back to the level 1 because you logged out but your game progress is safe. If you log in again using the same user ID, your game progress will be restored also you will find various steps in the link above through which you can easily get your game progress back.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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Hi and welcome to the community.
If you dont have your id or email to login then unfortunately to restore your progress you have to contact our player support. They can restore your progress manually. You may contact them from the settings of your game application or through this link.
thanks.
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Hello @julzie68 - I'm sorry this happened to you. If the link above doesn't help - I have passed your info on to one of the Community Managers and he can manually restore your levels. But once he does - make sure you link your game to either a FB account or a king.com account so your progress will be saved in the future.
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@julzie68 Hello I see where you say you lost your game and your email, do you remember your email address by chance if so it's easy to restore it even with a forgotten password that is as long as you are able to have some information that can be recognized or associated with the email address if you do then enter the email address and click the forgot password and follow directions to restore your email and your game. If you don't remember your email and you have your Game ID and can provide information that associates you with the Game ID you can contact Community Support for help to recover your game, if you can't prove it's your Game ID along with information about you then you will have to start from the beginning of the Game, hope this helps you out my Community friend, will tag a Community Moderator to confirm the information that I gave you my friend @Crazy Cat Lad @Pounawea Thank you and hope this resolves your problems and questions my Community friend.
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Hi @julzie68 and welcome to our Community!
The Game ID 11682027293that you posted is your Facebook Game account and the that game is already on level 2658.
Have you tried reconnecting the game to your Facebook? You should be able to get the levels back from Facebook even though you have changed the email address on the account.
Try with deleting and reinstalling the game app and then connect it to Facebook and see if the levels come back from Facebook.
