After being on level 4000+, it’s dropped me down to level 1. HELP!!!!

skmitchell27

I’ve tried logging out and logging back in numerous times, I’ve tried restarting my phone numerous times, I’ve uninstalled and reinstalled the app... nothing helps. I sent King a message four days ago and still have not received any contact or help from them. Help!!!!

kiara_wael

Hi and Welcome to our Community

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles in the same topic HERE.

skmitchell27

I’ve done all those things numerous times and I’ve sent a message to player support. How long should I wait to hear back from them? It’s been four days.

Freddy_

@skmitchell27 Hi and welcome,

Normally you should get an automated response from support and here from them within 3-5 days on average. if you have not heard anything

Please put your game ID on here and the level you were on and will tag the CM to see if he can help get your levels manually restored

Thank you

skmitchell27

ok - if I don’t hear back in the next 24 hours I will do that. Thank you!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/338928/after-being-on-level-4000-it-s-dropped-me-down-to-level-1-help

Welcome to the friendly King Community.

You don't have to wait too long and we can arrange for you to return your lost game progress. I'm expecting some information from you and I can find the cause of your problem as soon as I get the info.

Have you previously saved the game via a Facebook or Kingdom account?

Did you receive an error message while logging in to the game? (if you saved the game)

Please show me a screenshot of your current game map.

Hope to hear from you soon and have a sweet day!

skmitchell27

Hi :)

i’ve never signed in via Facebook, I just signed in with email ... I never received any error messages, just happen to log into play the game and I was down at one. Here’s a screenshot of my current map.

Freddy_

@skmitchell27 Hi again,

Would edit your email out the post as this is your personnel information and might be open to abuse. Click on gear wheel top right of post and edit to remove your email

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1587126#Comment_1587126

Thanks for the screenshot and your game progress has been corrupted according to your screenshot. But don't worry, we have the possibility to restore your old progress.

However, if we do that, all your progress will be erased and you will automatically have 2 stars on every level. 

This will mean that none of your items or high scores will transfer, but you are able to continue from where you left off. 

If you are interested in doing this, please let me know your Game Id and we will move you to the correct level. Please also confirm on which level you want your account restored.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thank you.

skmitchell27

That works.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1587156#Comment_1587156

Will we arrange for you to reach level 4000? 🤗

We hope you will reach level 4000 within the next 24 hours and once the process is complete you will receive a final message here from our CM.

Have a sweet day!