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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
@Chaunb Hi and welcome,
In my experience this is the long standing connection issue and you will probably find that the only way to resolve this is to uninstall and reinstall the game, but if you do this on a mobile device you will LOSE any stored BOOSTERS and LIVES
Thank you