Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to our Community
Which device are you play ? Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
@1005887100 hi and welcome
Please try the tips above from @kiara_wael if this does not help let us know what device you use and explain your issues in a little more depth
Thank you