Candy crush saga won’t update my progress

m1r9y4

What does body required mean

Freddy_

@m1r9y4 Hi and welcome,

Body means the text you write in your post.

Check your device and game are up to date, log out and restart your device and then log back in and see if this resolves your issue

If not let us know what device you are using and version of the game and if you are getting any error messages or what the issue is

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/341022/candy-crush-saga-won-t-update-my-progress

Hi and Welcome to our Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again. Also please check this page

m1r9y4

I have a kindle fire tablet and when I downloaded candy crush and tried to connect via Facebook it freezes

Freddy_

@m1r9y4 Please see post below

https://community.king.com/en/blog/discussion/247352/is-your-game-crashing-on-a-kindle-device

Thank you

m1r9y4

My Kindle is Fire HD 10 and I have done all the usual tests...logging off , clearing cache, uninstalling candy crush and installing again but when it comes on again the blue button ‘retrieve my progress ‘ comes up and when I press it another screen comes up asking me toconnect either by email or Facebook. When I press Facebook nothing happens. Grrrr

Freddy_

@m1r9y4 Hi Again , all i can suggest is check your Facebook web and app settings and make sure everything is enabled and if this does not work try syncing you Facebook account with a king account and see if using the king account lets you into the game

Or alternatively contact customer support to see if they can help with your issue

https://soporto.king.com/contact

Thank you