I can no longer watch ads for boosters and lives.

jadebrinerjadebriner Posts: 3 Newbie

I no longer have the option of watching ads for boosters or lives, this is incredibly frustrating and makes the game worse to play. I did e-mail asking for help but was told that things change with updates - but all of my friends still have the ability to watch ads. I would please like a solution to this issue, and to know if this is happening to anyone else.

Best Answer


  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 68,281 Crushing Legend

    @jadebriner Hi and welcome,

    The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems

    To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible

    Thank you

  • jadebrinerjadebriner Posts: 3 Newbie

    @Freddy_ Thank you for your fast response.

    I just find it a bit odd because I had this feature for over a year and my app is always updated.

    I am a bit nervous to log out and restart in case my levels reset (I am on level 4300).

    Is there a plan to fix these potential temporary problems?

  • Freddy_Freddy_ Posts: 68,281 Crushing Legend
    Accepted Answer

    @jadebriner Hi Again

    Probably not a temporary problem but you being removed from the test group. I personally have played from the beginning and never had the Ads feature. Just if you are lucky or not to be in the group and you are not always guaranteed to be in it

    If you have your game saved with a King or Facebook account, you will not lose your levels. if you do not i would suggest saving it with a king or Facebook account so everything is safe

    Thank you

    Accepted Answer
  • Spieler_8675309Spieler_8675309 Posts: 3,212 Level 5


    I can no longer watch ads for boosters and (game) lives.

    Welcome, newcomer; but it seems like you're no longer part of an experimental test group (of lab rats), see here.

    Some will get adverts & others won't, different people get different features.

    So you just have to deal with the experiment for as long as it lasts, but (try to) have fun.

    And do not delete the game in an attempt to restore the feature, as any accumulated boosters/received game lives would also be deleted; see this.

    You're basically at the mercy of those tasked with maintaining the game on whether or not you get this feature restored to you.

    But once you make a purchase within the game, don't count on it; here's an example from another unfortunate player.

    Lab rats, such adorable little creatures...

  • kiara_waelkiara_wael Posts: 53,561 Candy Moderator

    Hi and Welcome to our Community

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

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