WhyI I don’t get awards from a Fanntastic Five???

keymiakeymia Posts: 1 Newbie

WhyI I don’t get awards from a Fanntastic Five???

Best Answer


  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 68,224 Crushing Legend
    Accepted Answer

    @keymia Hi and welcome,

    There is sometimes a graph glitch where the graph shows you should collect your reward, but if you add your team scores up they do not come to 7000. If this is the case your scores are being counted in the background and if your team reaches the required score in the time your rewards will be given. If you can post a screenshot of your fantastic 5 i can confirm this or not. Check you team scores to see what they add up to

    If your team scores do add up to 7000 then you will need to contact customer support regarding your missing reward

    Thank You

    Accepted Answer
  • kiara_waelkiara_wael Posts: 53,260 Candy Moderator

    Hi and Welcome to our Community

    There is also a graphics issue that causes some problems with the graph that shows your progress.

    Please check out the additional article below to ensure you have done all the updating steps required

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