Unsuccessful Purchase

Ritzy792Ritzy792 Posts: 2 Newbie
edited June 21 in Support


I'm new here and I'm kinda wondering if anyone is having trouble making purchase as well as not receiving the purchased item today?


  • kiara_waelkiara_wael Posts: 53,087 Candy Moderator

    Hi and Welcome to our Community

    Which device are you play ?

  • Hey! Would you like to give us your opinion?

  • Ritzy792Ritzy792 Posts: 2 Newbie

    I use an android.

    Any tips?

  • Crazy Cat LadCrazy Cat Lad Posts: 10,501 Community Manager

    Hi @Ritzy792 and welcome to our Community!

    For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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