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Sugar Stars Banner Glitch

24

Answers

  • lvuddy68
    lvuddy68 Posts: 2

    Level 1

    I'm having the same issue. And trying all that stuff didn't help either. I'm playing on mobile Samsung Galaxy Z Fold 2. Here's my screenshot.


  • annmjones
    annmjones Posts: 2

    Level 1

    Im having the same issue, I cannot win this leval because of this problem, have contacted support but seems to be a generated email 😈


  • Marcia_Higgins
    Marcia_Higgins Posts: 13

    Level 2

    The only solution I have found for this is to turn your screen to landscape view. This puts the sugar star banner off to the left not covering any of the board. I play on a tablet.

  • José_Savelkoul
    José_Savelkoul Posts: 564
    edited June 2021

    You know what I wonder about Sukanta? I wonder if this really nasty "problem" maybe is caused by the really unnecessary change of the look of the handswitch. It's also happening on my end (PC). Please do get this sorted asap.

    Have a nice day, and please do stay healthy and safe.

  • webbies52
    webbies52 Posts: 2

    Level 1

    I’m also having this problem. I know what the banner is and what it means (I’m on level 8469) the problem is that the banner stays on screen and covers the top left corner - it does not go away. Any chance of fixing it?

  • annmjones
    annmjones Posts: 2

    Level 1

    I wish they would fix this problem, it's driving me nuts and I am having trouble completing levals.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    We have reported the issue to our team and hopefully the issue will be resolved very soon😊

    Thanks in advance for your patience and support. 

  • arwen777
    arwen777 Posts: 1,394

    Thanks for the info @Sukanta_Biswas! I had been reading about this issue in the community for a week, but the problem didn't appear in my game until I played today! It must be a glitch of the latest update.

  • Spieler_8675309
    Spieler_8675309 Posts: 4,308
    edited July 2021

    quote:

    Sugar stars banner glitch

    Hey folks, it's a test feature (testing the patience of everyone experiencing it, that is)...

  • mggrayson
    mggrayson Posts: 1

    Level 1

    Same thing happens on my iPad...very annoying as you can't see what's under the banner!

Hey! Would you like to give us your opinion?