CANDY CRUSH ACCOUNT NOT WORKING

tasnimm17

Has anybody else's candy crush data been removed ?

Mine is also always saying that there is no internet connection to fix this problem and I'd really like to log back onto my account on both my phone and computer

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Freddy_

@tasnimm17 Hi and welcome,

Is the error message you are getting the same as below

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

If this is the case unfortunately there is no fix for this at present and all you can do is uninstall and reinstall the app, but if this is a mobile device you will LOSE any stored BOOSTERS and LIVES

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/342609/candy-crush-account-not-working

Welcome to the friendly King Community.

You have encountered such problem for the game app error, meaning your game app is unable to connect to your game account. However before taking any action show me the screenshot of your problem so that we can find the cause of your problem.

Thank you!