Level 3931

Kamo321

Working on level 3931 on Android mobile device.

Need to clear 2 cherries. One cherry does not have an exit or portal to a location where it can exist.

Is this a glitch?

I have a screen shot.

My level looks different than others.

kiara_wael

Hi and Welcome to our Community

For android please go to play store and Check app update - Log out game - Restart Device - Open game and Log in.

Kamo321

This is what I see.

No updates from the App Store

Kamo321

Update - if I log in to King.com, sync my progress from mobile device, then my view changes and I see the level very similar to Kiara's. Appears that king may have to do an update to fix/update that level on the Android devices. I've seen the same unwinnable level layout on 2 different Android devices.

Pinku_21

Hi shafaliNitin,

Was your issue fixed. I am also having same issue. I have checked updates and restarted device by logging out account. Both did not work.

Pinku_21

There is no exit for cherry to get out.

Alienscar

Hello @LindQ This is the third post I have seen regarding an issue with level 3931 on Android.

From the screenshots it looks like a portal is missing. Is the studio aware of this issue!

Here is another post on the issue

https://community.king.com/en/candy-crush-saga/discussion/343885/cc-sage-lvl-3931-no-way-to-clear

Freddy_

@Kamo321 Hi and welcome

Check your device and game are up to date , log out and clear the cache from your app store, restart your device and then log ack in and see if this resolves your level issue. clearing the app store cache is the important bit

Thank you

Freddy_

@shafaliNitin Hi and welcome,

Check your game and device are up to date , log out and clear the cache from your app store (important) , restart your device and log ack in and see if this resolves your level issue

Thank you

shafaliNitin

@Freddy_

Hello..

I have done everything you said.. But the problem is same.. No exit for cheery..

Please solve this issue..

Thankyou..