How do I get my levels back, as I've changed phones?

Me1880Me1880 Posts: 2 Newbie

I've just set up my new phone & my games are there but have gone back to 0.

Answers

  • Hey! Would you like to give us your opinion?

  • Me1880Me1880 Posts: 2 Newbie

    Hi, I'm not new to the community but I can't remember my password or the email address I used. So when I try to move my progress I can't do it HELP!

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Me1880 Hi and welcome,

    If you cannot remember any details all you can do is create a new king or Facebook account and then contact customer support to get your levels manually restored

    Thank you

  • Sukanta_BiswasSukanta_Biswas Posts: 21,922 Candy Moderator

    Welcome to the King Community.

    If you forget your old email and password, you will not get back the original game progress. However, even if you lose the game progress completely, we have a way to get your game progress back.

    You need to create a new game account then let me know the ID of the new game and what level you were at.

    See HERE to find out how you can get your Game ID

    Thank you.

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