I was charged for additional lives to finish my last game

Chilligilli

I was charged and wasn’t able to retrieve my purchase because the game froze

How can I get my purchase back

kiara_wael

Hi and welcome to our Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

kiara_wael

Hi and welcome to our Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

arwen777

I hope the above article helped you @Chilligilli! To avoid freezing or crashing in the future please follow the tips in below link:

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

arwen777

deleted

arwen777

deleted

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/345220/i-was-charged-for-additional-lives-to-finish-my-last-game

Welcome to the King Community.

We are very sorry because you could not use benefit after purchasing, since your game app was frozen😪In that case you need to contact our Player Support to ask for a refund, as there are no purchase deals in our Community.

However, since the problem is because of app freezing so I would suggest you to follow some troubleshooting steps HERE so that you do not face such problem again.

Thank you!