Why can't I ask for lives anymore?

doolallysallydoolallysally Posts: 4 Newbie

For several weeks now, when I try asking for lives, the app crashes. I can send lives but not receive. What am I doing wrong? App is up to date.

Answers

  • ilingiling Posts: 3 Newbie
  • Hey! Would you like to give us your opinion?

  • hechicerillahechicerilla Posts: 8,955 Ambassador

    Hello 👋.

    Welcome to the sweet King Community.

    Please follow these troubleshooting steps:

    - check that both the browser and the game are up to date.

    - close session

    - clear cache

    - reboot the device

    - log in.

    If after this the problem persists, let us know again. A screenshot showing the error would be helpful. It may also be helpful to read this 👉 information.

    Thanks and keep enjoying

  • hechicerillahechicerilla Posts: 8,955 Ambassador

    Hello 👋

    Welcome to the sweet King Community.

    The vehicular language of the Community is English. You can use a translator to post in English and participate in the Community

    Thanks and keep enjoying

  • doolallysallydoolallysally Posts: 4 Newbie

    Thanks for your comment. App was up to date, but I updated the browser as suggested. Also cleared cache and rebooted but no change. Theres nothing to screenshot. I press ask for lives. Everything freezes, screen goes dim and then closes automatically

  • doolallysallydoolallysally Posts: 4 Newbie

    Decided to uninstall and reinstall. Lost all my progress. Any other game I've done that with has automatically taken me back to where I was so that was super annoying. I was on about level 1000. On the plus side, I can now ask for lives! But I do not want to start from level 1 again. However I do enjoy playing, it's not that good that I want to start again so I've deleted and will play something else. Customer lost

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @doolallysally Hi,

    You should only need to sign in with your king or Facebook account details and it should sync your progress correctly or if you do have any issues you can get your levels manually restored to your device. See post below

    Thank you

  • doolallysallydoolallysally Posts: 4 Newbie

    I never played thru facebook. I did sign in to a king account at the start but I didnt like that it used my profile pic and had my info so I deleted the account and just played like that. I read it can be restored manually if I get in touch but it all seems like too much bother. I'll just play something else. Thanks anyway

  • Sukanta_BiswasSukanta_Biswas Posts: 21,933 Candy Moderator

    Welcome to the King Community.

    According to your statement, I think you had a Kingdom account, but you did not save the entire game progress through that account. If this is the case then yes your game progress is lost and can be restored manually, but you need to link the game via Kingdom or Facebook account.

    Please contact us again if your game is connected through an account and we will arrange for you to return your game progress.

    I hope to hear from you soon and thank you in advance for your cooperation!

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