Connection Error - An unknown error occurred connecting to Amazon Appstore.

mlhaynes02

Hello Gamers,

I'm receiving a connection error when starting up Candy Crush Saga on my Amazon Kindle Fire HD. See screen shot below.

HD tablet. I'm running version 1.208.0.1

I cleared cached, I uninstalled and reinstalled the app, I did hard restart of my Kindle Fire HD. I contacted Amazon and they said to set the device to the factory settings but if I do this, I will lose all data and will need to reload all apps.

I'm running Candy Crush Soda and Candy Crush Jelly OK

I sent email to candycrushjelly.techhelp@king.com and they sent back an email to join this community.

I saw the same error reported in this community. See links below.

https://community.king.com/en/candy-crush-saga/discussion/341410/when-i-try-to-play-it-says-error-trying-to-connect-to-amazon-appstore

https://community.king.com/en/candy-crush-saga/discussion/299936/game-not-loading-crashing-on-amazon-kindle-tablet

😣

kiara_wael

Hi and Welcome to our Community

The studio is investigating the issue on Kindle devices and for more detail 👇️

https://community.king.com/en/candy-crush-saga/discussion/341410/when-i-try-to-play-it-says-error-trying-to-connect-to-amazon-appstore

Freddy_

@mlhaynes02 Hi and welcome,

Looks like you have done everything you can possibly have done to try to resolve the issue. Unfortunately at present i do not think there is a fix for the issue and all you can do is be patient and hope a fix is found for the issue on kindle devices

mlhaynes02

@Freddy_ Thanks for your response. I see this has happened before and reported months ago. Why is it taking so long for a fix. Does the gamer team have an ETA?