Video not available

avanzado

Since last month I noticed that AFTER viewing the ad video to obtain a booster or a Life, I get an error message saying video not available.

I remark AFTER since the video is played and when finished I get the error message.

Please review this. I've seen lots of messages from other users here and in the App store all of them with the same issues.

I've also noticed you always answer the same about this is a test functionality but is not about not been able to access videos to get prizes is about showing the video and then not giving the reward.

I hope you can work and help on this. Thanks I'll n advance

kiara_wael

Hi and Welcome to our Community

Sorry for the inconvenience , Some players report it the same problem, will pass this to the game team. Thank you

Freddy_

@avanzado Hi and welcome,

This is a common occurrence with Video ads as they are changing all the time and will probably only be resolved with the next game update. So It might also be worth you reporting this to customer support

sidpaka

Oop! Problem with video

Please fix the problem. Thank you.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1810924#Comment_1810924

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

and Please visit Candy Crush Soda Community here

https://community.king.com/en/candy-crush-soda-saga/

Thank you

Gary_Fogle

Have android 11 an the adds aren't playing half the time!!!!!!!

Tzvi_Marcu

@Gary_Fogle In CCS I don't play on a mobile device, so I don't have this option to watch video for extra moves. I saw in Soda that not all the time you have the option to watch video at starting a level for boosters or at the and for extra time. Even when you are close to finish a level they don't give the watching movie for extra time.

Slacker69

I use an android tv box...never had the problem till i bought new updated box..

avanzado

After months of working ads, the issue appear again last week. Is there an update to solve this issue again?

MagisterMundi

This, after the video has finished?

Tizzie

When I try to watch a video for more moves, the screen goes black. No extra moves rewarded. So frustrating. I play on iPad.