Lost levels and my progress. New phone

Leire22

Hi, I did not play Candy Crush Saga very long time, and plus my iPhone, on which I always been playing it is broken over 2 years.

I have my second Android, and can play with saved data only soda saga, but crush saga it put me on zero level.

I did try 2 emails and also fb login. Fb login first, where it offered me possibility to load old levels data, but it did not load anything, so I logged out and dud try with emails, with one was able to reset psw, then I did log in. It is email different from email I use on this forum, strange. But even by email,not my old data loaded. If I log out now, then log in back, it is not offering me restore my before data. How do I get back my progress from iPhone. I did not play some years and dont remember last level I reached. Prolly it been over 5 years. Also I could login into my game soda saga and there continue, and that I sure did over fb only.

Thanks a lot for help.

kiara_wael

Hi and Welcome to the King Community

Please check this page for help

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

For restro manually Please report this to our Player Support Team here, and select "Game not Saved" 

Leire22

But if u read well my words, u would understand, that I amno on apple anymore, as I am on Android, got it? This wont help me, I need someone to help restore manually my game progress !!!!!

Leire22

I wont delete fb app, I had in moment of game play starting 10 years ago only one fb account.

Leire22

And I dont use safari, I am on android and never even used safari, I always use chrome browser from google and I wont delete cookues even not anything as game is in app no in browser. And I need my history in browser as I have it synchronized with computer and would lose all data, so find another way to get back my progress in game. Or I delete crush saga, easy

kiara_wael

Ji @Leire22 . Thanks for replying

Please report this to our Player Support Team here, and select "Game not Saved" 

Leire22

Only email, which is taking me the game system for Candy Crush Saga is Tunina22@gmail.com

Email I have with this forum it says not registeted with the game. But to me, I had sure fb login only.

But if I try load old game data over fb, which is connected to redroses22@gmail.com email, same as this forum, it did not loading old data.

I have no other way to get to them, I dont remember another way of loging. Only by my firt fb account or these 2 email. Even over fb, even Tunina22@gmail.com it did not give me back my high level in game I was last time, but dont remember it. My old notes from iphone are saved in gmail, but it did not show me any login dara for this game, only for this forum.

arwen777

@Leire22 you should edit the email addresses out of your message! Never leave personal info in public like that!

Leire22

Ok I wrote on support. Also what is not normal, I always had tons of fb friends in game, and now noone.

Like fb connection in latest android is no working