Rewards stuck

Annpaton

Why does my fabulous five show that we’ve reached 7000 but will not release my prize?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349497/rewards-stuck

Hi and Welcome to the King Community

There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.

If you post a screenshot we can confirm this for you or not and advise you if this is not the issue

maryjane117

Sometimes if your "too late" to login after the prize is given, you miss out...😪

It's a serious bummer and makes no sense but happens to me often since I don't play everyday.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349497/rewards-stuck

Hi and Welcome to the King Community

There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.

If you post a screenshot we can confirm this for you or not and advise you if this is not the issue

Annpaton

Here s a screen shot,

All team members have this issue. The current points showing are correct!