Store not available to use gold

mrietman

It has been over 18 months since this glitch was recognized, and yet it is still happening.

So I was wondering if there was any progress on this annoying feature.

Kinda stinks when you win gold, but can't use it

arwen777

@mrietman if the store is unavailable to you, the usual advice is to try the troubleshooting: log out of the game - clear the cache (super important!) - power off your device for at least 1 minute - restart your device - check for updates game and device - log back into the game. Also make sure you have a strong and stable internet connection!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349686/store-not-available-to-use-gold

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE 

or Please email Player Support about this so they can investigate this.

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.