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No games will run.

SkywardSkyward Posts: 4 Newbie

I go to King.com and scroll down to the bottom where the games are listed and click on Candycrush for example, it takes me back to the top of the page and NOTHING happens. It does this no matter what game I click on. I've been playing Candycrush this way for a long time and all of a sudden this happened yesterday.

Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 11,476 Community Manager

    Hi @Skyward and welcome to our Community!

    Have you tried to click on the game on the main menu HERE?

  • Hey! Would you like to give us your opinion?

  • SkywardSkyward Posts: 4 Newbie

    Yes I've tried that AND I tried your link. When I click on ANY game nothing happens. If I right click and open it in a new window, the King logo appears in the middle of the screen, but the game never opens. It's weird, it was working fine yesterday.

  • DeryckDeryck Posts: 638 Level 4

    @Crazy Cat Lad I mentioned this a few days ago in a different thread. It affected my home computer; I was able to fix by clicking the Reset settings button and clearing the browser.

    However, I tried the same thing on my work computer and it didn't work. See below.

    I think something's wrong with the King website, not the browser. Tell the IT team to investigate. This on and off problem is annoying.


  • KingSlayer23KingSlayer23 Posts: 62 Level 3

    same thing has happened to me... starting back on 09/13/21. both Win10 Desktop and Win7 Laptop would only get as far as the King logo screen with a Recaptcha emblem in the bottom right corner as the only things appearing on the screen. After a few days, the Win10 Desktop starting working again for no reason, but the Win7 Laptop was still DOA. On 09/20/21, the Win10 Desktop once again joined the Win7 Laptop in being useless as far as playing games on the www.king.com site.

  • DeryckDeryck Posts: 638 Level 4

    D'oh! That means I deleted all 50+ of my stored lives for nothing since, as you indicate, the problem randomly fixed itself, meaning my action of resetting the browser had zero effect.

    Gonna have to check my home computer later to see if the problem returned there.

  • SkywardSkyward Posts: 4 Newbie
  • KingSlayer23KingSlayer23 Posts: 62 Level 3

    After being dead all day yesterday, my Win10 Desktop just started working again.... I had probably unsuccessfully tried to load it 100 times today, then for whatever reason it brought up the game without me doing anything different than the previous 100 attempts. .. still can't play on the Win 7 Laptop since 09/13.

    I've been trying to find out more info on that Recaptcha emblem... could it be stopping the game from loading, but without giving us boats or cars or crosswalks to choose to bypass the human test?

  • DeryckDeryck Posts: 638 Level 4

    I'm on my home computer now, and the same stupid error is indeed back.

    I learned my lesson from this thread though. No clearing history/caches for me; I'll just keep waiting till it returns to normal on its own.

    @Crazy Cat Lad At least update us on if anything is being done about this issue. 😵

  • KingSlayer23KingSlayer23 Posts: 62 Level 3

    maybe good news for you Deryck.... after 8 long days... my Win7 Laptop loaded the www.king.com games! I am back in business since my Win10 Desktop also loaded games once again earlier today.

    the solution... repeated attempts of logging in... clearing cookies and cache along the way each time... why it finally loaded games... anyone's guess. Good luck and patience

  • KingSlayer23KingSlayer23 Posts: 62 Level 3

    addendum... I didn't lose anything from clearing caches and cookies...I am where I was when I got locked out.

  • KingSlayer23KingSlayer23 Posts: 62 Level 3

    Why I prefer to play on the King website... the boosters stay with the email login.... unlike the App... which loses all boosters when switching to a new device... I learned that the hard way, twice!

  • DeryckDeryck Posts: 638 Level 4

    @KingSlayer23 Yes, boosters remain when clearing cache and cookies, but lives do not remain. Those get deleted same as when a mobile device gets restored/reset (in that case those players suffer more since stored boosters are erased as well).

    That's good news your browser is loading King games again. Mine still isn't. Maybe tomorrow? 🤷

  • SkywardSkyward Posts: 4 Newbie
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