Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the community.
Please try standard troubleshooting tips by Log out, restart your device and login again and see if it helps you. Sometimes it does happen if you are not properly connected or weak signal.
Thanks and have a lovely time ahead.
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE