contacting app store issue

richardtv

At the end of my board I am getting contacting app store. I also am have a candy box issue. It shows item completed but no box in events. Not sure if I have any other issues. This has been going on for about 2 weeks.

kiara_wael

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

richardtv

I found my number. it is 10112667013. I did not see how to add the comment to send it to you. Is this a problem since june 2020 for sum users or just old post

richardtv

Update for today, now my game does not see my wifi. My other programs are using my wifi with no problem. What should I do?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1834849#Comment_1834849

Can you confirm once again whether your game is fully connected to the server? Because if your game is not connected to the server, you may face such problems.

Anyway have you tried to find the solution by following the steps given above or below?

Check app update - Log out game - Restart Device - Open game and Log in.

If you receive an error message while following the steps, let me know.

Thank you!

richardtv

I have closed and open. I have tried to sign in. I get messages that say no internet. I did not have problems before and do not have problem with other internet programs. still need a fix

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1836692#Comment_1836692

Can you confirm once again if the error message was like that?

richardtv

yes I tried again today. same error message

richardtv

played again today. still having same problems. contacting app store,no internet,candy box issue

MrBillMc

contacting app store just sits there and spins. won't open

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1932480#Comment_1932480

Can you try to fix the problem by logging out of the game and re-logging in?

Also, if you find an error message, show me the screenshot.

Thanks!