Connection issue ??

frankeccc

I am getting some connection error message, but my internet connection works fine on other apps.

Alienscar

Hello @frankeccc is the error you are seeing like the one you can see in the discussion linked below?

https://community.king.com/en/candy-crush-saga/discussion/349923/chocolate-box-server-error

If it isn't the Chocolate Box that is giving you the server error message then could you please provide a bit more information as to when you see the error message, or a screenshot of the issue.

frankeccc

I have that issue too. But this was some connection issue, it wouldn’t load my profile, or anything. My internet connection was okay, only in candy crush something went wrong. But it look it’s okay now.

Thanks! 😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1843854#Comment_1843854

Welcome back to the King Community.

Did you receive such an error message?

Please let me know.

frankeccc

Yes. That’s the one.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1843881#Comment_1843881

I'm sorry, because your game app is corrupted and your game is not able to connect to the server also such problems have already been reported.

For now you can solve this problem by reinstalling the game app but your stored boosters will be lost.😔

Thank you!

Ginger-7

Is this some sort of scam to make people lose their boosters? This is and has been going on for me in both Candy Crush and Candy Crush Soda. I have tried multiple fixes and nothing works. I even uninstalled and lost boosters in one. I AM NOT WILLING to give up additional boosters to regain access. It has reached the point I'm considering asking to delete my account. You are keeping over 200 gold bars hostage.

arwen777

@frankeccc you can read more about this problem at the following thread:

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/comment/1843854#Comment_1843854

Hi frankeccc, I am glad the issue sorted itself out, as the issue pointed out to you by Sukanta can't be fixed without reinstalling your app. Even then I believe that solution isn't guaranteed to fix that particular error.