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Gold bars

AnnakuoAnnakuo Posts: 2 Newbie

Hi,

Somehow my account across my iPad and iPhone got the synchronisation mixed up and when I was finally able to get into the account through my iPhone the gold bars all reset to zero. My boosters and progress saved but all the gold bars are gone. How do I get the gold bars back? I had over 300. I have attached screenshots of my screen which I luckily took before it reset to zero. I think the problem was because it somehow started saving the account through my Apple ID and wasn’t doing it through my Facebook so my avatar wasn’t coming up but my progress and boosters etc was all there although I couldn’t participate in any events. It was like I was playing offline. So I deleted the app on my iPad and closed down my iPhone and when I reopened it, I was finally able to login into Facebook (previously it couldn’t and said there was a connection error). But all the gold bars was zero.


Answers

  • kiara_waelkiara_wael Posts: 66,581 Candy Moderator

    Hi and Welcome to the King Community

    Please report this to Player Support Team here. and tell your Game ID there. Hope they can look into. Thanks

  • Hey! Would you like to give us your opinion?

  • hechicerillahechicerilla Posts: 10,079 Ambassador

    Hello 👋

    Welcome to the sweet King Community.

    Sorry you have this problem.

    Following the steps indicated by Kiara you will receive technical support attention, since from the Community we cannot manage this issue.

    As a forever advice, please never uninstall the application, it causes you to lose boosters, lives, etc. There are always solutions before uninstalling. Thank you and keep enjoying

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