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In app purchase problems!!

jules007jules007 Posts: 1 Newbie

Is anyone else having problems buying the in app bundles at all? Screen keeps getting stuck on 'Processing Purchase'!!??

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • SpinnifixSpinnifix Posts: 21,009 Sweet Legend

    https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase#latest

    Hello and welcome and thank you for your problem. I would like to help you. Please take a look at the link and he might be able to help you.

    Much luck

  • kiara_waelkiara_wael Posts: 65,946 Candy Moderator
    Accepted Answer

    Hi and Welcome to the King Community

    For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

    Accepted Answer
  • Crazy Cat LadCrazy Cat Lad Posts: 11,913 Community Manager

    Hi @jules007 and welcome to our Community!

    If the purchase doesn't go through, please make sure the app is updated first. Then force close the app and restart the device and try again.

    If you still keep getting this issue, please email Player Support from the game's Settings and Help Center so they can take a closer look at the issue. Remember to choose 'Purchases & Gold Bars' as the topic!

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