Season pass

nutz

I have another issue my season pass is saying claom continuously and there is nothing to claim

See screenshots

Screenshot_20211102-163636_Candy Crush Saga.jpg

Screenshot_20211102-163636_Candy Crush Saga.jpg

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1882922#Comment_1882922

Welcome to the King Community.

The icon of the session pass feature will always be in claim mode but you will find the main option of reward claim in the feature. Normally, the feature icon should be like that whenever a task is completed in the feature🙈However, you will only find the claim button in the feature as shown in the picture below.

This is probably a graphics problem, but I will let our team know about it.

Thank you!

kiara_wael

Hi and Welcome to the King Community

Force close the app and restart the device. If you miss a reward please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

nutz

I've had a previous issue and reinstalled my cansy crush and this after a while showed up as the same

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/354204/season-pass

Are you playing the Free Pass side, or the gold Pass side? If you are only playing the Free Pass side then there is something still left to claim, and that is the Gold Pass rewards.

nutz

I just bought the gold pass and still getting the claim bitton and nothing to claim

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1882922#Comment_1882922

Welcome to the King Community.

The icon of the session pass feature will always be in claim mode but you will find the main option of reward claim in the feature. Normally, the feature icon should be like that whenever a task is completed in the feature🙈However, you will only find the claim button in the feature as shown in the picture below.

This is probably a graphics problem, but I will let our team know about it.

Thank you!

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/comment/1882922#Comment_1882922

Can you post a screenshot of your event please nutz. Buying the gold pass means that you have unlocked every tier. Is that what you have done?

gfatoots

Same thing with me; the even rewards are blank and my game keeps telling me I have a reward to claim. SOMETHING IS WRONG WITH THE CODE

DianeDee63

My gold pass is missing every other reward ~ can’t claim 2,4,6 etc etc

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/comment/1884478#Comment_1884478

Hello @DianeDee63 I am sorry to say that they rewards aren't missing, they just aren't supposed to be there.

jennb4ever

Every other one is not showing up and it is telling me to claim the prize, but you can't claim it if it's not showing up. Can you help?