Not able to make in app purchases any more?

PabloSpanishWizard

It won't let me make in-app purchases for the last couple of weeks? I haven't changed my cards or Google Pay information, and Google Pay is working when I use it on other apps. When I click to purchase an in-app bundle, I get to the one-click purchase screen, then it comes up with a message saying "Something went wrong on our end. Please try again", which then takes you to a "Purchase Unsuccessful, no money was taken from your account" screen.

Anyone else have this? How did you fix it? I have tried everything that the help email suggested (reboot, clear cache, check memory, check Google Pay, etc etc...) but no luck.

Thanks

kiara_wael

Hi and Welcome to the King Community

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Lindark

I had a similar problem for a while, and it was to do on my payment method's end, and not Candy Crush.