Videos for boosters giving a black screen

jeanps

Is anyone else having a problem with videos not working. It starts, almost loads then goes to a black screen. Particularly annoying when I need a couple of moves to complete the level. I’ve played CCS for years so yes I have cleared the cache, restarted the iPad offloaded the app. All endlessly. I’ve more or less given up. After over 10000 levels maybe it’s time I moved on!

Any help anyone

Ryanthecrusher

Hi @jeanps to restart the game, log out, restart and log back in. No need to clear the cache. Try it. Does it show a black screen now?

kiara_wael

Hi and Welcome to the King Community

Yes, its happaned to me on my mobile for a few day and now normal again without do anything . Just check your game is up to date . than log out and restart your device and then log back in

jeanps

Thanks @kiara_wael and @Ryanthecrusher I really appreciate your feedback. I will try the log out/in and see how I go. Will certainly let you know how I go.

Again, many thanks...jean

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1902459#Comment_1902459

Hello 👋

For a good operation it is very important to clear the cache.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1902598#Comment_1902598

Hello 👋

Yes, unfortunately this happens too often.

It also happens to me in Soda and in other games.

Most of the time it is related to the advertiser himself and it is not King's fault.

If it continues to occur, the player support must be notified directly from the game.

Thank you and keep enjoying

jeanps

Hi @hechicerilla, @kiara_wael @Ryanthecrusher

An update on the black screen syndrome!!

I logged out and in after your advice and everything looked good!

Then this morning I played a bit and got a couple of videos just fine, before the dreaded black screen returned. It seems like it's the Kindle ad that is trying to load when this happens, but obviously I can't be sure. Those with moving graphics seem to work. The static graphic seems to be the problem. And it's only happening in CCS

Anyway, I really appreciate your help.

I've just logged out and in again to see if that may rectify the issue for a little while. Sadly, the very first video that tried to load gave me the black screen again.

Looks like I need to move away from this game for a while!!

Again many thanks...jean

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1903471#Comment_1903471

Thank you very much for all this information.

GMs should pass it on to the Studio.

Good day