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🎬️ Video ads disappearing or not available
Crazy Cat Lad
Posts: 14,124 Community Manager
The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
Best Answers
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@jadebriner Hi Again
Probably not a temporary problem but you being removed from the test group. I personally have played from the beginning and never had the Ads feature. Just if you are lucky or not to be in the group and you are not always guaranteed to be in it
If you have your game saved with a King or Facebook account, you will not lose your levels. if you do not i would suggest saving it with a king or Facebook account so everything is safe
Thank you
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Hi and Welcome to the King Community
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
More info HERE.
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quote:
I haven't had commercials in a while & they were very helpful.
Hello there, but it seems like you are no longer part of an experimental test group (of lab rats) with the feature, see here.
Some will get adverts and others will not, different people get different features; so you will just have to deal with the experiment for as long as it lasts, but (try to) have fun.
And do not delete the game in an attempt to restore the feature, as any accumulated boosters/received game lives would also be deleted (if playing via mobile devices); see this.
You are basically at the mercy of those tasked with maintaining the game on whether or not you get that feature restored to you.
But once you make a purchase within the game, do not count on it; here is an example from another unfortunate player.
Lab rats, such adorable little creatures...
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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It is a real shame @wijnj003 that losing advert features after making a purchase is a reality of the game. People that only make a few purchases a year would much more likely continue to make purchases if they could keep their adverts.
By removing adverts as soon as people make a purchase it feels like a punishment that then drives that player to either give up or not make any more payments.
If you would like adverts back in your game all you can do is start the game from the beginning again. To do this though you will have to use a different email address.
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
Answers
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Welcome to our sweet and wonderful community @reecetom! The reason why you may be seeing other poeple have a feature you don’t is probably because sometimes King likes to test features on a group of random players to see if it gains enough popularity. Another reason for this could be that some features previously seen in the game are not meant to stay indefinitely. They come and go from time to time. I hope this clears things up!
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Hi reecetom!
I get the PLAY ADS, GET A BOOSTER at the BEGINNING of the GAME or when I RAN OUT OF MOVES, or if I NEED A LIFE when I don't have any is when I PLAY Candy Crush in my iPhone. These are different FEATURES. I think, these are ONLY AVAILABLE on MOBILE APP because I've never seen these in my Desktop or Laptop.
The AD for BOOSTER is NOT ALWAYS AVAILABLE but when it is UP, you can USE IT OVER AND OVER for certain amount of minutes for as long as you DON'T CLOSE the APP. If you do, it MIGHT NOT BE THERE when you COME BACK IN.
The AD for 1 FREE LIFE is ONLY AVAILABLE when you are COMPLETELY OUT of it and you ONLY GET IT ONCE A DAY as far as I know. I think this one MIGHT BE AVAILABLE in other DEVICES. You can ACCESS this by CLICKING the HEART that shows HOW MUCH MOVES YOU HAVE. If you have 5 it says FULL.
The WATCH AD FOR FREE SPIN is AVAILABLE when you RAN OUT OF MOVES on a LEVEL. You have PLENTY OF CHANCES OF GETTING EXTRA MOVES on a SPIN because there are I think 4 on the WHEEL, 1 for 15 EXTRA-MOVES and 3 for 5-EXTRA MOVES. I noticed that this ALWAYS COMES UP when I ran out of moves and FAILED THE LEVEL. The ADS are about 5, 10, or 30 SECONDS LONG. I think I have this in some of my UPCOMING VIDEOS. I have a SCREEN SHOT OF JUST 1 OF THEM, the PLAY ADS, GET A BOOSTER at the BEGINNING OF THE GAME.
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Thanks for your replys, I use the mobile app and it's frustrating because even when I run out of moves or lives, I still DO NOT get that option, a friend of mine always gets the option to watch an ad for a life or extra moves and a booster everyday, I used to get them years ago and I stopped playing for about a year, when I came back to the game which was about 5 months ago I haven't once had the chance to watch an ad.
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You are welcome, reecetom! Don't you get the ONCE A DAY FREE SPIN without ADS when you RUN-OUT-OF MOVES? It has the same AMOUNT OF EXTRA MOVES ON THE WHEEL without watching an AD. This is available in every DEVICE, not just MOBILE. KIng.com has been generous with the FREEBIES. They also sometimes let you get 5 FREE EXTRA MOVES when you RUN OUT without using GOLD BARS.
When you came back after years of absence, did you UNINSTALL & RE-INSTALL the APP? You might lose some of your BANKED LIVES so you have to reach out to the Community Managers and ask what you need to do so you don't lose anything. -
Yes I do get the daily wheel spin, I help my friends complete there levels when they are stuck and they seem to get the option to watch ads for either a extra life or extra booster at the start of a level or even another chance at the wheel, comes in very handy at times. Yes when I stopped playing for a while I did delete and reinstall, and the ads stopped, just don't know how to get them back.
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I disagree with what is being said here. My husband and best friend have both had the videos for years not something that has gone away and reappeared I have changed setting reinstalled and tried again several times and nothing works there are no real answers as to why, but I'm trying to catch up with him in levels and have no videos I do have the wheel but so do they, so If want to catch up I have to buy help. Which is complete crap. Everyone should have the same opportunities. I thought maybe when I got closer in levels I would start to get them but no. That wasn't it.
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I also don’t have the option where as everybody else at home (5other devices) all get the boosters. Don’t think it has anything to do with random picking from king but a glitch in their game. Seems unfair that some people are getting it and not everybody. I was way ahead of everyone I know and now I’m being left for dead. As I can’t get past the levels as easy as them with the free boosters. Very frustrating 🙁🙁🙁🙁🙁
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Hi LEoGari, too bad you cannot get boosters bij watching commercial ads/videos. But I hope, you still have the Sugar Drops. With Sugar Drops, you have the possibility every day (twice/every 8 hours) to win more boosters. In my situation, I see don't have Sugar Drops anymore, as apparently I am part of a trial group of the Game Studio, that plays CC without this booster winning method.LEoGari said:Me too... I don't get the option to watch a video ad for a free life or extra moves or extra booster too
For me, the commercial ads start to annoy me more and more, and the booster you win, are not the boosters I really need to win the newest levels. Some times you can see such an ad, to win extra moves, that is the only one, I really appreciate.
But as every one, best is, to have all possible features CC offers for all players, including Sugar Drops and watching videos.
Ciao
