Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎬️ Video ads disappearing or not available
Answers
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Hello @earlook
There may be few possibilities you're not getting the lives after watching the advert.
- You've closed the video before it ended;
- Internet connectivity isn't stable affecting the overall gameplay; and/or;
- The game needs to be updated.
You may want to check updates of the device OS or the app. If there's any update, please do so and restart your device.
If you still have any issue relating to the game or bout the Community, please let us know 😊.
See you around 🙏
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Is there any relation between me making my first couple purchases for gold in the game and the video for boosters and lives dissaperating right after? (Should I regret it?)
I made other purchases a while after, then I thought of the possibility of the connection between the videos disappearing and that happening, and now I'm not willing to risk that again 😅
It's been measurable trying to enjoy the game with much limited help!
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While I understand all you said about the issue my problem still has not been addressed. I was told if I watch a video I would earn 2 extra moves. The video came up, I watched it and THEN I was told "video not available" and my game ended!!! Absolutely infuriating!!!
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Hi and Welcome to the King Community
AD video is in the Test Group so we cannot say for sure that you will always find this feature.
However, in some cases the future may be missing for temporary problems.
Keep playing the game, you can get the future back again.
More info HERE.
