Can't claim my fantastic five prize😑😟.

Eugene_Oloo1

what went wrong? help please

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/359101/cant-claim-my-fantastic-five-prize

Hi and Welcome to the King Community

 There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.

If you post a screenshot we can confirm this for you or not and advise you if this is not the issue

and If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

Tlolo1968

I don't like the fact that if I am not playing the game when fantastic five get to 7000 points, my awards are just taken away or not rewarded it says the time ran out and I could have been playing the game a couple of hours ago. Why would it take my rewards I think that's not good at all

Eugene_Oloo1

The developers should work on it😑