Piggy bank number doesn’t increase after purchase

Swiftlabbott

My piggy bank has been stuck on 7 for months despite redeeming for gold on a number of occasions. Surely it should have moved levels by now. How can I fix this?

Ella_T

This has been happening to me for maybe 3 months now. Sometimes nothing gets added when I pass a level and sometimes it adds 3 or 4 gold bars just for it to disappear before my eyes.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/361862/piggy-bank-number-doesn-t-increase-after-purchase

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Or Please email Player Support about this so they can investigate this.

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.

Ella_T

I've done all that the support has mentioned. Have posted this a few times and nothing has been resolved. OP, try their trouble shooting, but don't hold your breath for a resolution.

bosox1975

Level 7 is the top level - it will not increase beyond 7. Why they chose to do that is beyond me.