Why do I keep losing my gold bars

emilyalex

Why do I keep losing my gold bars

[Deleted User]

Hi @emilyalex do you play with an account? If you have either a king or Facebook account the gold bars should save there, hence you should not lose any bars.

[Deleted User]

Hi @emilyalex do you play with an account? If you have either a king or Facebook account the gold bars should save there, hence you should not lose any bars.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/362004/why-do-i-keep-losing-my-gold-bars

Welcome to the King Community.

Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Thanks!

emilyalex

How do I contact player support

emilyalex

https://community.king.com/en/candy-crush-saga/discussion/comment/2017420#Comment_2017420

Yes I play with an account. This has happened on more than one occasion

[Deleted User]

You can use this link!

https://soporto.king.com/contact

[Deleted User]

That is strange @emilyalex you not lose gold Bars if your king account is attached.

[Deleted User]

Tech support mainly reimburse paid purchases so as long as the gold bars are paid for you will definitely get them back.

emilyalex

They were won and not purchased.

[Deleted User]

Ok, I just sent you a message about it.

emilyalex

https://community.king.com/en/candy-crush-saga/discussion/comment/2017478#Comment_2017478

can yo send me the message again. I am sorry