Why are all my prizes gone?

adeleis_1

Ever since the game updated, my prizes and gold bars have disappeared. Did you steal them? I would like to have them back please. I had so many prizes and gold bars and suddenly GONE.

teresawallace44

Hi @adeleis_1

I am sorry that you have lost all your boosters and gold bars. Please trying logging out of the game then log back in to the game. Also try restarting your device. Sometimes restarting your device after updating helps. Let us know if this helped or not. 👍

If you have uninstalled and reinstalled your game, you will lose all your boosters but not your gold bars. You can not get the saved boosters back but you can get your purchased gold bars back. Please contact customer support at the bottom of this page if this doesn’t help. 👍

Teresa 🦋🌺🦋

adeleis_1

Logging out and back in helped to restore my gold bars but still missing a bunch of boosters :(

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2038474#Comment_2038474

Hi and welcome to the Kung Community

We're sorry for your inconvenience, but you need to contact our Player Support Team here, as there are no deals in our community on such issues. You can contact our Player Support via the Help Center option from the Game Settings menu.

Please check links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it