Why I cannot open the candy box

Shahd94

I cannot open the candy box, I get a notification at the events and when I enter the events I see a Exclamation mark (!) at the Candy box and as soon as I click on it, it disappears without the possibility of opening and as soon as I exit the events the mark reappears. what's the problem? And why can't I open the candy box like before?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. make sure Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

Fotop

I have tried all of the above suggested fixes and it still is not working.

Alienscar

Hello @Fotop can you post a screenshot of your Event page showing your Chocolate Box please?

Fotop

See the attached. If I click it the exclamation leaves but immediately returns.

Alienscar

Hello @Fotop if a feature doesn't work correctly, but the rest of your game and features are fine then the fault must lie with King.

If you have signed in/out of your game and restarted your device, also cleared the app cache then that is all you can do. If that hasn't worked this is another indication that the fault lies with King.

It is obvious that an update was completed last week on the Chocolate Box, but it would appear that for some people the update has caused issues.

Other members of this community have had a similar issue to you and @Sukanta_Biswas told a user that he was going to report the issue to the Game Team. Hopefully then your issue will get resolved soon.

https://community.king.com/en/candy-crush-saga/discussion/comment/2086172#Comment_2086172