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Alienscar

Sorry I couldn't help you @Alice93 and maybe you are right about your VPN affecting some of the game features.

I wonder if @Sukanta_Biswas or @Crazy Cat Lad know anything that might help you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2084813#Comment_2084813

Since you are playing the game with Apple ID, you need to change the avatar of iCloud to change the game avatar. If you only have a Kingdom account loged in, you will get the camera logo for changing avatar from the app.