Unable To purchase items on Candy Crush

Mindy_OConnell

Can't buy items - get "purchase unsuccessful" -Cleared cache, Changed browser, updated Nothing works

encantes

Hi @Mindy_OConnell and Welcome in this Community 🍓 🍎 🍏

We are sorry but this is Farm Heroes Saga Community but don't worry I'm calling Candy Crush Moderators to help you in your purchase!

In the meantime can you please specify your device? PC or mobile, Android or iOS, Facebook or King.com and did you update the game to the last version?

@Sukanta_Biswas @kiara_wael @bearwithme @aijaziqbal

Many thanks 🌞 🌞 😊🤗🤗

kiara_wael

https://community.king.com/en/farm-heroes-saga/discussion/364234/unable-to-purchase-items-on-candy-crush

Hi and welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

Or Please email Player Support about this so they can investigate this.

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.

Thanks @encantes