I can’t restore my game

denreed

I have submitted loads of support requests through the advised channels ‘problem with my game’ and I’ve got no response. I was around level 11200 or so I’m not exactly sure but there were about 60 visible levels left and my game has restarted at 951 for no reason. I’ve tried uninstalling the app and signing in again with my account but it’s not working so I followed the request to restore via the support request in the game and I’m getting no reply. How do I get a response?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/364952/i-can-t-restore-my-game

Hi and welcome to the King Community

Sorry for the inconvenience , Please check spam folder in the email ?The confirmation email sometimes reaches the spam box. and let me know

denreed

I’ve been checking spam and junk and I’ve no replies. I’ve sent at least 6 requests for support since Sunday and not got anything back.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2070294#Comment_2070294

Hi . Thank you for replying back . I will tag our Community Managers @Crazy Cat Lad to look into

楊夢婷

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*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules 

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2070294#Comment_2070294

Hi @denreed , Could you sent us your Game ID ?

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.