Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Graphics issues just seeing pink boxes
It seems that some of the graphics on the game ads themselves aren’t showing. I cleared the cache. I still had it and then the data but now it looks nothing like it did before with my game streaks even though my progress is the same from reconnecting. What's going on?
1
Answers
-
Greetings @ceec0307 @celindajt , welcome to the Candy Crush Saga community of players!
You are definitely seeing a graphics issue. Other than closing the game and restarting your device there is nothing more you can do.
These graphic issues can happen for many reasons "internet, etc"
I had the same image as you and it cleared on it's on in short time
If it continues please comment below or report this to our Player Support Team here, Please include your game user ID number
Your feedback on this matter will be gathered here and watched
Thank you
1 -
Hi @ceec0307 !
This pink screen issue should be fixed by updating the app. Then Force close the app and restart the device.
This should give a good restart and get the graphics back in order.
1
