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Graphics issues just seeing pink boxes

ceec0307
ceec0307 Posts: 2 Newbie

It seems that some of the graphics on the game ads themselves aren’t showing. I cleared the cache. I still had it and then the data but now it looks nothing like it did before with my game streaks even though my progress is the same from reconnecting. What's going on?



Answers

  • Glenn1972
    Glenn1972 Posts: 16,650 Pro Player 👑

    Greetings @ceec0307 @celindajt , welcome to the Candy Crush Saga community of players!

    You are definitely seeing a graphics issue. Other than closing the game and restarting your device there is nothing more you can do.

    These graphic issues can happen for many reasons "internet, etc"

    I had the same image as you and it cleared on it's on in short time

    If it continues please comment below or report this to our Player Support Team here, Please include your game user ID number

    Your feedback on this matter will be gathered here and watched

    Thank you

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager

    Hi @ceec0307 !

    This pink screen issue should be fixed by updating the app. Then Force close the app and restart the device.

    This should give a good restart and get the graphics back in order.

Hey! Would you like to give us your opinion?