Chocolate box not working

Lisao73

Choc6box won't open and let me do any quests .. the closed chocolate box shows with an exclamation mark but when I click on it the box does not open .. this has happened of the the last say and half

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/365807/chocolate-box-not-working

Hi and Welcome to the King Community

Thank you for the feedback

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Graham111

I have the same issue done 2 of the tasks tried to click on chocolate box will not open, this started when I cleared cache yesterday because all my lives disappeared,since then my chocolate box has froze.

Alienscar

Hello @Lisao73 & @Graham111 the issue with the Chocolate Box not opening has supposedly been reported to the game team for investigation.

Unfortunately I am beginning to think that this phrase is Moderator code for 'we don't know what is going on, and can't fix it'.

https://community.king.com/en/candy-crush-saga/discussion/365453/cant-choose-chocolate-box-task-on-fb

Graham111

Thank you Alienscar, looking at link your issue is slightly different to mine as Im halfway through doing the tasks, as it shows 2 ticks completed, Im hoping when timer completes it resets but holding my breath as cant even see timer count down.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2094697#Comment_2094697

Welcome back to the King Community.

Please show me a screenshot of your chocolate box so we can understand where or why your problem is happening.

Thank you.

Graham111

Dontt know if that helps.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2095085#Comment_2095085

Thank you and I am going to report it to my team 😊

Lisao73

When I click on it nothing happens and I've reset app etc

Graham111

Mine has reset now and same pioture as Lisa red box but when trying to click on will not open.

Kazza-3

Mine is behaving strangely. Normally I get to play the old box in between the “upgraded” one but it went straight to the first level of the new one instead.

And once I completed these tasks & got my 2 hammers & colour bombs, it’s now on a timer until tomorrow for the next level. Normally the silver one opens right away.