Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community.
In case of any problem while purchasing, you can follow the link below and you will find detailed solution steps there.
Thank you.
Are you able to try to sign into your Google account on a browser and explore what payment options you have enabled on it? It sounds like there may be something wrong with the Google account. Cheers!