game doesn't work

jchaitin

i can get through all the screens but when I go to play, and click on the candies, they don't switch.

SEB92

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* Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/369901/game-doesnt-work

Hi and Welcome to the King Community

Which device are you play ? Please check this page may help you

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

Lindark

Hi there, it seems a couple people are having this issue right now. Try rebooting your browser and PC, and relogging into your account, as well. Cheers :)

jchaitin

still doesn't work

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2169376#Comment_2169376

Welcome back 🥰

We're very sorry because you didn't find the solution after following the troubleshooting steps above😪 However, I will suggest you follow a few additional troubleshooting steps so I'm hoping for some info from you.

Which device are you using for this game or on what platform are you playing the game?

I look forward to hearing from you.

Thank you.

jchaitin

PC

https://community.king.com/en/candy-crush-saga/discussion/comment/2169399#Comment_2169399

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2169401#Comment_2169401

I wanted to know if you got the problem on Facebook platform through browser or Windows app ?😊

jchaitin

https://community.king.com/en/candy-crush-saga/discussion/comment/2169406#Comment_2169406

on Facebook

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2169411#Comment_2169411

I recently received a report from our friends about this problem and it is probably Conveyor belt problem. Anyway, please wait a bit and I'm going to report the problem to my team.

Thank you.

jchaitin

https://community.king.com/en/candy-crush-saga/discussion/comment/2169431#Comment_2169431

thanks. how long to wait?