Certain rewards gained not received

chaehong70

I have gained 30mins jelly fish and 30mins stripes and wrap. But only received 30mins jelly fish. The stipe and wrap not received.

Attached herewith the screen recording for your attention and help.

Lindark

Hi there, it seems the rewards from that event aren't always reliable. I've seen quite a few others share this problem. Sorry that you didn't receive your rewards :(

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2188920#Comment_2188920

Thank you for your screenshots.👌

According to the screenshot I can clearly see that you got free Striped Wrapped for 30 minutes but that did not activate in your game. This may be due to a temporary error but we will report the matter to our team and the problem will be fixed.

Thank you.

Tess92

Hi @chaehong70 ! 😊

Once you have sent your request to Player Support, It can take up to 72 hours before you receive an answer.

chaehong70

I can't upload the screen recording as the file too big. Not sure how to attach the screen recording. Please help me to resolve this matter.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/370871/certain-rewards-gained-not-received

Hi and Welcome to the King Community

If you miss a reward from any other feature, please report this to our Player Support Team here, and tell your Game ID there.

The screen shots are from all stats features and there are no rewards given from those.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2188801#Comment_2188801

Welcome back 🥰

You can easily post a screenshot here and I given the option below, you can proceed by number.

Thank you.

chaehong70

Here's the screen shot for your attention and help. I can not attached the screen recording file as it was more than 50mb

Once again thank you for your kindness.

Lindark

Hi there, it seems the rewards from that event aren't always reliable. I've seen quite a few others share this problem. Sorry that you didn't receive your rewards :(

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2188920#Comment_2188920

Thank you for your screenshots.👌

According to the screenshot I can clearly see that you got free Striped Wrapped for 30 minutes but that did not activate in your game. This may be due to a temporary error but we will report the matter to our team and the problem will be fixed.

Thank you.

chaehong70

Sukanta_Biswas

Hi thanks for your help. I will wait for the king team to resolve the issue.

Have a great day 😊.

chaehong70

Sukanta_Biswas

hi I still haven't received any response from the king team. Awaiting for my rewards. I think it will happen again later.

This happens to me many times already. Really hope that they can improve and resolve the issue.

Thanks 🙏

Tess92

Hi @chaehong70 ! 😊

Once you have sent your request to Player Support, It can take up to 72 hours before you receive an answer.

chaehong70

Thanks for your information. The last time I got it within 24 hours. Haha, that should be extra ordinary incident I think.

But why can't they settled the issue once and for all. It affects others as well. I am not the only victim.

They really need to improve. Issue like this should not go on and on. A bit too much already.