Did not receive items I won

rshankla

This has happened to me a few times in the past month. In fact just this past hour I was awarded 1 hour of the rolling wheel, but I never saw it yet. This has happened to me with the Hammer and the fish before too. Most of it happens when I am awarded items while climbing. Very frustrating. Thank you for your help.

Lindark

Sometimes rewards act up and are not actually delivered. However, I will point out that the Coconut Wheels you mentioned can actually be used in very few levels - most levels do not let you start with them.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/371414/did-not-receive-items-i-won

Hi and Welcome to the King Community

If the rewards that you claimed in the event didn't get added correctly to your game, please email our Player Support Team here and tell your Game ID there.Player Support so they can take a closer look at this and compensate

For more Info please check this page

https://community.king.com/en/candy-crush-saga/discussion/361872/%EF%B8%8F-%EF%BB%BFno-rewards-from-cloud-climb

kpstumblebum

I have been having the same issue with almost every Climb I play, for the past 8 months. It is very, very frustrating